Privacy Policy

Privacy Policy

Introduction

We at JollyHop (hereinafter, also referred to as “we,” “us,” or “our”) are committed to safeguarding your privacy. This policy explains what data we collect, and how we collect, use, disclose, and protect your data when you use our website, contact center, or related services (“Services”). It also provides information about your data rights.

By using our Services, you agree to the practices described here.

1. How We Collect Your Information

  • Through the Services: We may collect Personal Information through the Services (e.g., when you provide it to us or where such information is collected automatically), such as when you make a booking, register for a promotion, or provide a preferred means of communication or special travel requests (e.g., in connection with a disability or dietary restriction).
  • Offline: We may collect Personal Information from you offline, such as when you contact customer service.
  • From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.

2. What Information We Collect

A. Personal Data

We may collect the following when you:

  • Name
  • Email
  • Phone
  • Postal address
  • Payment info
  • Passport
  • Number assigned by a transportation agency, such as a Transportation Security Administration (TSA) known traveler number
  • Any other information you provide when you communicate or book travel with us
  • Demographic information
  • Analytics/Advertising Data (such as where tied to a user/device ID)
  • Inferences about you

B. Sensitive & Health-Related Data

If you voluntarily provide special requests (e.g., dietary, mobility assistance), this may be considered sensitive. We use these strictly to accommodate your needs and never process or disclose them beyond that purpose unless legally required.

C. Automatically Collected Information

We may collect analytics data, such as app usage events or cookie information, to improve your experience. You can manage cookie preferences or opt-out via device/browser settings or by contacting us.

3. How We May Use Personal Information

We use the data for the following purposes:

  • Provide and manage travel bookings and related services.
  • Send confirmations, status updates, travel alerts, and promotional offers (opt-in/opt-out options available).
  • Improve our website/app, customer support, and personalize offers.
  • Process payments, prevent fraud, handle refunds or insurance claims.
  • Comply with legal obligations or respond to lawful requests.

4. With Whom We Share Your Data

  • Travel Suppliers (airlines, car rental agencies, travel insurers)—to complete your bookings and fulfill service requests.
  • Service Providers (payment processors, customer support platforms, marketing partners, analytics providers)—only as necessary to support operations.
  • Corporate Affiliates—for business purposes, within our corporate group.
  • Legal Authorities or during Business Transitions—as required by law or in case of mergers or acquisitions.

We do not sell or rent your personal data.

5. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing or correcting your data.
  • Requesting deletion or portability.
  • Withdrawing consent.
  • Opting out of marketing, sharing, or profiling.

To exercise your rights, please contact us at help@Jollyhop.com . Verification may be required. We strive to respond promptly and will inform you if a request is refused for valid reasons.

Rights Under Specific Regulations

A. Under GDPR (EU/EEA/UK)

You have the right to:

  • Access your personal data.
  • Rectify inaccurate information.
  • Erase (“right to be forgotten”).
  • Restrict processing in certain circumstances.
  • Object to profiling/marketing.
  • Portability – request data transfer in a usable format.
  • Withdraw Consent at any time (without affecting past lawful use).

B. Under CCPA/CPRA (California Residents)

California residents have the right to:

  • Know what personal data we collect, use, disclose, or sell.
  • Access and request a copy of collected data.
  • Delete personal data (with certain exceptions).
  • Opt-Out of the “sale” or “sharing” of personal data (we do not sell data for profit, but you may opt-out of data sharing for targeted advertising).
  • Correct inaccurate personal data.
  • Limit use of Sensitive Data (e.g., passport or ID information).
  • Non-Discrimination – we will never penalize you for exercising your rights.

6. Security & Data Retention

We use industry-standard measures (e.g., encryption) to protect your data. Our payment gateway is PCI-DSS compliant. You understand and agree that no system can be 100% secure. JollyHop exercises the best security practices to minimize risks.

We retain your personal data only as long as necessary to provide services, fulfill legal obligations, or resolve disputes. Once data is no longer needed, we delete or anonymize it.

7. International Users

If you`re accessing our Services from outside the USA, your data may be transferred internationally. We ensure that such transfers comply with applicable privacy laws and safeguard your rights.

8. Children’s Privacy

Our Services are not intended for children under 16 (or applicable local age). We do not knowingly collect data from minors without parental consent. If we become aware of such data, we will delete it promptly.

9. Policy Updates

We may update this policy to reflect changes in law or service operations. Any revisions become effective immediately upon posting. We encourage you to check back from time to time.

10. Contact Us

Questions or concerns about your privacy? Reach out to us:

JollyHop LLC
7300 State Highway 121, Suite 300, McKinney TX 75070
Phone : 1-844-869-5221
Email : help@Jollyhop.com